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aevaspora
Former Member
Message 1 of 2

firewall keeps shutting down, please help!

I keep getting an error message that says "McAfee Personal Firewall Service has encountered a problem and needs to close". Here is the error information:


szAppName: MpfSrv.exe

szAppVer: 10.15.102.0

szModNAme: HWAPI.dll

szModVer: 10.15.102.0

offset: 00053314

I also keep getting an error message saying that system guards has encountered a problem and needs to close

I'm running these versions of McAfee Software:

Security Center 8.1

VirusScan 13.15

Personal Firewall 10.15

AntiSpam 10.15

Parental Controls 11.15

My System:

Dell XPS M1710
Microsoft Windows XP Service Pack 2

Can anyone help me?
1 Reply
exbrit
MVP
MVP
Message 2 of 2

RE: firewall keeps shutting down, please help!

Maybe it's corrupted and something is not quite right with those version numbers so I suggest the following:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

Cox users should go to http://www.cox.net and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.


I also recommend that you upgrade XP to SP3 a.s.a.p. for security reasons. Help with that is here: http://community.mcafee.com/showthread.php?t=220807
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