Steve, now that I've realised that this isn't Total Protection home edition. There is no such thing as online Security Center with the home products.
You are using the Small Business product and there is no support given here. As per the Gold Support agreement all service is as per the sticky I gave on that other thread.
We only handle the Home & Enterprise products on this board.
You need to contact Small Business Support
The USER GUIDE
sets out how Gold Support customers can obtain help.
24/7 year-round support is available through the Service Portal
and the phone lines.
Check the above .pdf to make sure you are going to the right place for your support.
If you don't have Adobe Reader installed, get the latest version from Abobe