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delacroix
Former Member
Message 1 of 29

HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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I am using a Dell Inspiron 15, core i5, windows 8, my Dad bought me almost 5 weeks ago and the problem suddenly occur on my laptop I think last week.

"McAfee Keeps On Poping  Up! Saying My Computer Is At Risk" every now and then.

It happen everytime so I regularly scan my laptop and I always try to turn on my windows firewall but ab error always pops up on my screenand on my 3rd full scan it detected some virus

Untitled8.jpg


Untitled.jpg Untitled2.jpg Untitled3.jpg Untitled4.jpg


I tried to locate the file location of the malicious software and I found two of the folder.

Untitled6.jpg Untitled9.jpg Untitled14.jpg Untitled10.jpg

I thought the malware came from the adobe flash player 11 that I installed last april 6 so I immediately uninstall it.

I even tried to delete the containing folders but an error says I need to provide an administrators permission to delete the files.

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I also do this windows icon+Tab+R and type "services.msc" but unfortunately "back filter" and "windows service" if I'm not mistaken it wasn"t there

Untitled11.jpg Untitled12.jpg

I also experience lag on my laptop, sometimes it suddenly stop you wont be able to even move the cursor.

After an hour of checking the cause I scan it again before I sleep and it says that there's "No Issues Detected" but all of the issues are still there.

Untitled15.jpg

please help me I dont know what to do about this problem. I'm worried that it might affect my loptap thats already a month old and I cant do all my stuffs. I don't have any single idea to fix this. Thanks!!

1 Solution

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silverfox99
Contributor II
Message 15 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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It's no shame to be hesitant in modifying your registry.  Ideally you should be pretty confident in the changes you are making before you go ahead.

Did you get rid of your ZeroAccess infection?  Given your hesitation with registry modification why not park the registry issue for a moment and come back to it once you are sure your laptop is clean from any infection?

I have had the ZeroAccess trojan before and it can be a real pain to get rid of.  Ex_Brit mentioned Malwarebytes Anti-Malware earlier on - it's a program specifically focused on this type of malware protection and clean up, unlike the more 'broader' protection that typical AV's like McAfee offer.  The guys on the Malwarebytes Forum would be happy to assist you if you can give them your logs and start a new post there - this is explained here:

I'm infected - What do I do now?
http://forums.malwarebytes.org/index.php?s=ae7b18129a76387de7749cdaa73f825e&showtopic=9573

Once you are 'clean' you could also run McAfee Virtual Technican http://mvt.mcafee.com/ just to be sure your McAfee that came installed on your laptop when you purchased it is working correctly.   After all that you'll be in a better position to work on your registry problem - at least you'll know you have a clean laptop.    Other think to check would be do you have SiteAdvisor installed in your McAfee and turned on?  This could help to warn you if you are about to visit a website that is known for distributing malicious files.  If you can't find it in your SecurityCenter, you can add it to your protection for free here: http://www.siteadvisor.com/

Good luck!

p.s. Here is a link to the free version of Malwarebytes Antimalware http://www.malwarebytes.org/mbam-download.php   Other than pressing a big green button that says "Download Now" when you get to the CNET download page, you are not presented with any options about trials or anything like that.

Sorry for jumping in - just that, having been a victim of ZeroAccess in the past, i know it can be both frustrating and confusing dealing with it.

Message was edited by: silverfox99 on 04/06/13 04:17:51 CDT

View solution in original post

28 Replies
exbrit
MVP
MVP
Message 2 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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There appear to be several problems here, including missing registry entries and Zeroaccess trojan.   In Windows 8 the Flash software should be OK as long as you have the latest and update whenever it states one is available.

Run the Rootkit Remover linked in the last link in my signature below followed by Malwarebytes Free (do NOT accept the free trial or you'll get the wrong version).   There are some types of infection that antivirus engines cannot prevent so you have to be careful in future where you surf and what you download.

There are other things we can do for infection if necessary.

Also your McAfee software appears to be the old version which is not fully compatible with Windows 8 so it should be uninstalled in the normal way and then run the MCPR cleanup tool, reboot and then go to your online account where hopefully the compatible version will be available.

Message was edited by: Ex_Brit on 02/05/13 7:00:36 EDT AM
delacroix
Former Member
Message 3 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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Sir Ex_Brit

I downloaded Malwarebytes Free (the free version)

mbam-setup-1.75.0.1300.jpg

the one beside the "PRO"

Malwarebytes FREE.jpg

When I run it, it says "Malwarebytes Anti-Malware (TRIAL)"

Malwarebytes Anti-Malware (Trial).jpg

I decided uninstall it for now because I'm doubtful if I downloaded the correct file

Is it the correct version or I did get the wrong version??

If I run "Malwarebytes" and "MCPR cleanup tool" successfully

Is it  going to bring the missing registry??

I read on a certain website that he downloaded this files

Registry.jpg

and imported to the "Registry"

and he manage to turn on his "Windows Firewall" and "Windows Defender"

What is the possible side effect of importing this files to the "Registry"??

ot it doesn't have any side effect at all??

Thank you sir!

exbrit
MVP
MVP
Message 4 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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Malwarebytes says "Trial" because you accepted the free trial offer and therefore ended up with the Pro version.

You should uninstall that and when downloading from the FREE link, do NOT accept the free trial.  That way the software will remain free. 

Don't forget to update it before each scan.

However, if you have further questions, you should be asking on Malwarebytes Forum.

I have no idea about the registry, sorry.  That's a question for a specialist forum or Technical Support.  Malwarebytes is an anti-malware tool, so removes malware and I doubt it restores anything.

MCPR is McAfee's cleanup tool and merely removes files, folders and registry entries.

exbrit
MVP
MVP
Message 5 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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By the way, regarding 'certain websites' - never download from a place you aren't 100% sure of.    The firewall issue is a known one and has several causes and one of them is a Microsoft one.  If you read all the threads on this subject there is mention of a Microsoft Fixit.  That is the only registry alteration that should be occurring, if needed.

If a trojan or other malware removed registry entries and System Restore can't take you back to a functional time, then, once the infection is gone, best to contact Technical Support.

Hayton
Reliable Contributor
Reliable Contributor
Message 6 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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The error code "0x80070424" is the subject of a Microsoft Technet article - see

http://blogs.technet.com/b/asiasupp/archive/2011/12/27/error-code-0x80070424-with-windows-firewall-a...

Recently, many customers reported the Windows Firewall issue. This seemed to be caused by a widespread malicious application.

This is the article that advises downloading and running those two registry fixes. They certainly work for Windows 7, and probably for Windows 8 (see below). If it doesn't work, there is an article HERE by a certain Dinesh (not, I think, McAfee's Dinesh) which has an extra step which worked for him. Bear in mind that all of this advice comes heavily qualified with "at your own risk" warnings, because it's altering the registry.

The same error code is dealt with in a post on a Microsoft Windows 8 forum -

http://answers.microsoft.com/en-us/windows/forum/windows_8-security/windows-firewall-cant-change-som...

The person asking for help has not posted back to say if it worked.

delacroix
Former Member
Message 7 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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Sir Ex_Brit

As what Iremember I “DECLINE” the trial version

I remember it because I did installed it twice but it shows the same “Malwarebytes Anti-Malware  (Trial)”

And I read in a forum that the “Registry” file may cause the system to be unstable

Thanks you sir Ex_Brit

delacroix
Former Member
Message 8 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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Thank you sir Hayton

for the helpful info

delacroix
Former Member
Message 9 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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Sir Ex_Brit      and      Sir Hayton

do you think it is best if I will going to copy  the "Missing System Registry Files" from another Windows 8 computer?

If YES What are the FILES I need to Copy and how am I going to import it to the RUN??

Thank You

exbrit
MVP
MVP
Message 10 of 29

Re: HELP!! McAfee Keeps On Poping Up! Saying My Computer Is At Risk

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OK, I will leave it to Hayton to answer your other questions.

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