Moderator: continuation from https://community.mcafee.com/thread/35577?tstart=0
I installed an antivirus Mc Afee Total Protection using my account.
1. I have checked up work of an antivirus and have found out that Brandmauer (firewall) works incorrectly.
1.1 On a homepage of an antivirus it is visible that the Brandmauer (firewall) is switched on and works (picture 1), but when I pass to options of firewall, it is switched off (picture 2)
1.2 I press on the button to switch on - it is switched on and during the same moment is switched off.
I cannot understand that it for a problem and I can not change option of firewall ...
From log file
Product Name | : | Personal Firewall - McAfee Total Protection | |||||||||||||||||
Product Version | : | 11.5.141 | |||||||||||||||||
Language | : | ru | |||||||||||||||||
Partner | : | McAfee | |||||||||||||||||
Account ID | : | 169262245 | |||||||||||||||||
Health Check Details | |||||||||||||||||||
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Solved! Go to Solution.
I use the version McAfee SecurityCenter 10.5
But as above I have written on this computer (Windows Vista) I have solved a problem.
I have found out, through the console of management - services
McAfee Personal Firewall Service does not want to be switched (to be started)
I press on the button to switch on - it is not switched.
Hello rafshm,
From the windows management console , right click on Windows firewall service and select properties.
Select the start up type to Automatic.
Then click on the recovery tab
Change all the three failures to Restart the service.
Reboot the PC and check the status of Firewall
Please use the attached screen shots for reference .
Regards,
I have made all as you you have told to me can see result on pictures
After it, McAfee Personal Firewall Service does not want to be switched
In this picture it is visible that I should to press the button - Start.
This service does not want to work normally.
But when I have pressed on the button To start, it does not want to switch on again.
I have bad results.
I have decided to remove my Mc Afee Total Protection again and then to install Mc Afee Total Protection .
After removal I have noticed that McAfee Personal Firewall Service has not been removed - it did not function earlier.
It is very strange, but I see it --- console of management - services
It is possible, that I should remove it completely, but I cannot understand as to remove McAfee Personal Firewall Service?
Do you have any other Firewall installed on your computer?
Beforere-installing McAfee, have you changed Windows Firewall service to automatic and started?
on 20/5/11 10:37:33 AM ISTOnly Windows firewall too/
rafshm,
A question please. In your 1st post what is the English translation of those words you circled in N1 and N2?
I wanted to show in this picture, that after full removal of an antivirus I can still see Personal Firewall Service -- console of management - services
It was the reason of refusal of normal work of a firewall.
Today I have removed this service manually from the register (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services).
Now I installed an antivirus and it works!!!
I want to thank all of you for your help.
I'm not sure I understand that but if it works then who am I to question it? Maybe Jayadeep knows. Good luck 😉
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