Think hard. If you're problem totally mirrors mine, then it is a virus. McAfee does not want to admit it cannot fix a virus, so they blame windows save yourself a lot of time and money, and do a Windows Recovery. Make sure you first try going to a previous Windows Restore Point. If you cannot do that, then you definitely have a virus. You shouldn't have to pay more money when you already subscribe. Do the windows recovery, after you have backed up all your files. The only thing that will be deleted is your apps.. think of it as computer spring cleaning, and move on. Good luck.
McAfee, like all antivirus companies, will be the first to tell anyone that their product is not 100% guaranteeed to stop everything out there. There are several reasons for this problem, infection is one, a problem with Windows is another and I believe there are other reasons why this can happen, however I can't remember them right now. Support is only doing their job as they are trained to do when they suggest it could be an infection as that is one valid reason why this can happen.
.Message was edited by: Ex_Brit on 28/06/13 7:52:43 EDT AM
Please do not pay any penny to Mcafee. Money is not solving our problems. If Mcafee is not able to solve, there are other competitors to look for. All that a customer is asking is service which is very fair morally and ethically as subscription money has been paid. A customer is not asking for a favor!
What you are saying is true, however, after the level two tried every single approach to get in, they were purposely blocked so they could not solve it. This could not possibly be a corrupt Windows File. A randomly corrupt file wouldn't block just the the solutions they tried by chance. Plus, the same thing happened twice before, and was fixable. This time, it was even more insidious, and blocked the old solutions and the new one.. its not McAfee's fault that they couldn't solve it at this time. It is their fault that they attempted to push the blame on Microsoft. McAfee, basically, gave up! For the amount of money I have paid them, this is totally unacceptable. But I will take it up with them. I just don't want other people who are experiencing the same thing I did, when and if it is the exact same thing, to have to spend so much time and money.
This just started happening to me too. Can someone point me to the best solution in this thread so I don't have to read through all 23 pages of comments. (I'm new and I do not see a good way to sort for correct answers or best answers)
Ellen I would open a case with Technical Support, it's free by phone or online chat and linked under Useful Links at the top of this page.
What maybe applied when this thread was started in February I doubt applies now as the software changes updates/upgrades often.
However, before you do, I would make sure you don't have any competing software onboard and don't have any malware.
See the last link in my signature below for help with the latter.Message was edited by: Ex_Brit on 15/07/13 5:03:07 EDT PM
Provided you are not infected with malware which can cause this try running MVT the virtual technician before you call support. See tech support link in the useful links tab above.
Ellen I was faced with the identical problem. I called Mcafee and they took over my computer remote way and first uninstalled the software and reinstalled. Since last month, I have no problem. I suggest you call them and they do a very good job.
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