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Message 1 of 5

Firewall is blocking all internet access

For no reason apparent to me, McAfee LiveSafe is suddenly totally preventing my access to the internet and from what I have observed here, this Support Community seems to be the only method of contacting any form of 'technical ' support.

I have eliminated other possibilities and it's become all too obvious that the firewall is not functioning correctly.

When I disable/turn off the firewall then, to no surprise, I can access the internet as previously and it's not by magic that this happens!

Whilst I have it disabled and attempt to access any McAfee 'Support' links directly from their website, it's rather curious that they do not work.

I have read other instances of this same issue in the Support Community and I have tried the various suggestions but all to no avail.
I'd like a McAfee technical support person to contact me directly to resolve this and if successful, I shall not hesitate to share the resolution with the community.

I'm using McAfee LiveSafe version 16.0, Release Name: 16.0 R43 with Windows 10 Home

4 Replies
Message 2 of 5

Re: Firewall is blocking all internet access

Hi @J0301 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the firewall Issue.


Message 3 of 5

Re: Firewall is blocking all internet access

Please refer to the private message sent in reply

Message 4 of 5

Re: Firewall is blocking all internet access

Well, what an absolute farce this ultimately turned out to be1  After offering a couple of 'token' offerings in an attempt to resolve my issue, Tech' Support left me 'high and dry' after I had to continually chase them for a resolution that was not forthcoming. I was repeatedly given assurances that they would call me after 48 or 72 hours, but nothing! 
After I finally initiated a chat call, another technician picked up the case and despite logs being taken  and promises being made, nothing materialised. I shall now be cancelling my subscription and waving goodbye to McAfee.

Message 5 of 5

Re: Firewall is blocking all internet access

zure Web Application Firewall is a cloud-native service that protects web apps from common web-hacking techniques such as SQL injection and security vulnerabilities such as cross-site scripting. Deploy the service in minutes to get complete visibility into your environment and block malicious attacks.big lots survey

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