BT Virus Protect :NET Guard blocking www.PAYPAL.COM on IP address 23.198.86.70

[nemu1]

hello

this moring Net Guard blocked ip address 23.198.86.70

this is PAYPAL.COM from UK

what is wrong with this IP address  ??

I can only access www.paypal.com if I turn off net guard or allow thyis individual IP address

[selvan · Accepted solution]

The site is marked safe by SiteAdvisor and shouldn't be blocked in the first place. 

Please update McAfee and see if it makes a change.

[nemu1 · Accepted solution]

checked for update & installed the update

deleted the netguard blocked ip address

www.paypal.com now working ok without reporting

thank you !

[Chris_M]

I'm having exactly the same problem but I'm using plusnet protect (which is also McAfee), I've updated McAfee but it still fails.

[sivasubramanian]

@Chris_M

Please follow the steps as per our article Net Guard blocks connections to specific websites when ratings are not trustworthy

Regards
Siva

[Chris_M]

I've followed the steps in your article Net Guard blocks connections to specific websites when ratings are not trustworthy and for www.paypal.com I get a minimal risk with a catagorisation of financial/banking (as expected)  but the problem is when entering in www.paypal.com on my browser netguard blocks access to an IP of 23.198.86.70 (which I believe is one of PayPal's Web Load Balancing servers) and if I use this IP address on your Check Single URL page it returns a catagorisation of Malicious Sites with High Risk (hence the block no doubt).

[sivasubramanian]

@Chris_M

Please let us know whether the IP address 23.198.86.70 is shown as blocked in Net Guard. 

1. Open McAfee.
2. Click Web and Email Protection or click the Gear icon at the top-right corner.
3. Select Firewall, then scroll down and click Net Guard.
4. Check whether the IP Address (23.198.86.70) is listed with the Action as Block

Regards
Siva

[Chris_M]

Yes I've checked Net Guard and address 23.198.86.70 is marked as blocked. I can also select the entry, delete it then try and access www.paypal.com again and it re-appears together with a "Risky Connection Blocked" pop up from McAfee. I have also checked for and installed the latest McAfee updates. Net_Guard

[sivasubramanian]

@Chris_M

I have sent you PM. Please reply to check remotely.

[bfaichney]

HI,

I also have this same problem - I have McAfee via PlusNet and cannot access PayPal - Net Guard is blocking 23.198.86.70. How do I resolve this? I too have the latest updates.

Thanks,

  Brian.