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Former Member
Message 1 of 5

Antivirus Plus / Firewall Help

Operating system : XP

Security: Mcafee Antivirus Plus:

Printer: HP F4580 (wireless)

I am having issues of my printer losing connection with my network.  I tried everything from static address to re-installing.  I think I have narrowed it down to my McAfee firewall and the spooler.  (Printer works when the firewall is disabled.) I noticed McAfee is limited to what can be done in this program.  I need help.  I not sure what needs to be unblocked or port needs to be open.

4 Replies
Contributor III
Message 2 of 5

Re: Antivirus Plus / Firewall Help


       Please try this,

Open McAfee Security center.

Click on Firewall > Setting s> Restore Default.

Click on Firewall > Settings.

       * Check Program permission for Printer program and give full acces.

Click on Firewall > Setting > Ports and Systems services.

      *  Check the Windows File sharing & File transfer Protocol and click on apply.

Try to take print out....

Former Member
Message 3 of 5

Re: Antivirus Plus / Firewall Help

Adding to the below , spoolsvc.exe- Printer Spooler Subsystem is what that allows you to print to a network printer. Hope you dont have issues after the suggested step. 

Former Member
Message 4 of 5

Re: Antivirus Plus / Firewall Help

I tried both your suggestions and I am still losing connection.  I downloaded the HP Home Network Diagnostic Utility and it still saying it is a firewall issue.  Again, the connection works if i disable the mcafee firewall.  Any other suggestions?

Former Member
Message 5 of 5

Re: Antivirus Plus / Firewall Help

Please click on Useful links at the top of this page and get connected with our technical support chat technicians  and they would remote inn to diagnose this and correct it for you.

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