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Massiel
Contributor
Message 1 of 3
‎08-15-2021 03:46 AM

Solicito reembolso y anular suscripción

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Hola, he revisado mi cuenta bancaria y me he dado cuenta que me han debitado 85,74€ el día 3.8.21 de un servicio de ustedes que no he solicitado, por lo tanto pido anulación de cualquier suscripción automática y que sea anulado y reembolsado este pago.

Vivo en Finlandia pero hago este reclamo en español ya que es mi idioma, espero puedan solucionarme este problema. Pueden verificar la orden de compra con mi correo electrónico.

Gracias de antemano. 

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Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 3
‎08-15-2021 04:11 AM

Re: Solicito reembolso y anular suscripción

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Hola @Massiel 

La renovación automática es una función que ayuda a renovar su suscripción automáticamente, lo que garantiza que esté protegido continuamente de las amenazas en sus dispositivos / computadoras. Para obtener más información sobre la renovación automática, acceda al siguiente artículo de McAfee,

Preguntas frecuentes sobre el programa de renovación automática de McAfee

Lamentamos informarle que no existe la opción de proporcionar un reembolso a través de Community. Le rogamos que se ponga en contacto con nuestro servicio de asistencia, donde podrán comprobar su cuenta / suscripción y ayudarle con un reembolso.

Soporte de McAfee

Saludos,
Rajiv S

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Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 3
‎08-15-2021 04:11 AM

Re: Solicito reembolso y anular suscripción

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Hola @Massiel 

La renovación automática es una función que ayuda a renovar su suscripción automáticamente, lo que garantiza que esté protegido continuamente de las amenazas en sus dispositivos / computadoras. Para obtener más información sobre la renovación automática, acceda al siguiente artículo de McAfee,

Preguntas frecuentes sobre el programa de renovación automática de McAfee

Lamentamos informarle que no existe la opción de proporcionar un reembolso a través de Community. Le rogamos que se ponga en contacto con nuestro servicio de asistencia, donde podrán comprobar su cuenta / suscripción y ayudarle con un reembolso.

Soporte de McAfee

Saludos,
Rajiv S

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Massiel
Contributor
Message 3 of 3
‎08-16-2021 04:23 AM

Re: Solicito reembolso y anular suscripción

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Hola, pero aquí en esta comunidad he visto que otras personas hacen el mismo reclamo y les dan solución. Ahora he marcado en la opción de soporte técnico que solicito reembolso por que fue una renovación inesperado y no deseada y no me dan respuesta. Que puedo hacer?? Necesito ese dinero

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