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Eerojohannes
Contributor
Message 1 of 3

Order cancellation and refund

Hi! 

I want to cancel my order and get the refund. But when I try to contact customer service, for example via chat, it is not working. Please tell how can I contact your customer service. Or can you contact me?

2 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 3

Re: Order cancellation and refund

Hi @Eerojohannes 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer chat support using below link

https://service.mcafee.com/?utm_source&page=shell&shell=contact-support&contact-support=cs-contactop...

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari

Eerojohannes
Contributor
Message 3 of 3

Re: Order cancellation and refund

Hi,

Unfortunately these options are not working. I can’t choose chat or phone support options. Nothing happens when I try to click them. I have tried it several times. 

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