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chef-jef
Contributor
Message 1 of 2
‎09-13-2021 12:21 PM

product betaald geen reactie tot op heden

Beste,

ik heb bij de aanschaf van mijn laptop 1 maand proef abonnement gekregen.

nu kreeg ik de melding dat het abonnement gaat verlopen en omdat het product bevalt heb ik afgelopen zaterdag een jaar abonnement gekocht voor 3 apparaten.

nu heb ik geen bevestiging ontvangen en in mij profiel zie ik nog staan dat over 2 dagen het abonnement verloopt.

blijkbaar kost het tijd om de betaling te verwerken. gevolg is dat ik tijdelijk zonder de bescherming zit dit ik graag wil.

wat kunnen jullie doen tijdens deze periode?

 

groet,

Jeffrey

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1 Reply
Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 2
‎09-13-2021 01:09 PM

Re: product betaald geen reactie tot op heden

Hallo @chef-jef ,

Het spijt ons oprecht voor het veroorzaakte ongemak.

Neem contact op met onze hulplijn met de aankoopgegevens om u zo goed mogelijk te helpen.

Neem contact op met onze chatondersteuning via de onderstaande link, of gebruik de ondersteuningslijn om onze telefonische ondersteuning te bereiken. Zorg ervoor dat u tijdens kantooruren contact met ons opneemt.

Ondersteuning voor McAfee-chat

Ondersteuningslijn Nederland: 020 5040586

Groeten,
Rajiv S

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