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martijnk_
Contributor
Message 1 of 3
‎10-01-2021 10:11 AM

onbedoelde verlenging

Ik heb een tijd geleden een  abonnement bij McAfee afgesloten. Nu blijkt het  product automatisch verlengt te zijn tegen significant andere prijzen. De verlengingsmail heb ik overheen gelezen. Te prijzig en zou daarom graag mijn McAfee abonnement opzeggen en het recentelijk afgeschreven bedrag laten restitueren.

Ik hoop dat jullie mij verder kunnen helpen.

 

Groeten,

 

Martijn

 

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2 Replies
Rajiv_s1
McAfee Retired
McAfee Retired
Message 2 of 3
‎10-01-2021 10:55 AM

Re: onbedoelde verlenging

Hallo @martijnk_ ,

Het spijt ons u te moeten meedelen dat we geen optie hebben om terugbetaling via de community te starten, dus we raden u aan om tijdens kantooruren contact op te nemen met de ondersteuning via de onderstaande link. Zorg ervoor dat u uw orderbevestigingsnummer of uw geregistreerde e-mailadres heeft wanneer u contact opneemt met de ondersteuning om uw account te vinden.

Ondersteuningslink:

Opmerking: we hebben google translate gebruikt om dit bericht te plaatsen.

Groeten,
Rajiv S

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silvia_t
Moderator
Moderator
Message 3 of 3
‎10-05-2021 02:59 AM

Re: onbedoelde verlenging

Beste klant,

Ik heb u meer informatie gestuurd in een apparte mail.

Met vriendelijke groeten,
Silvia

Support & Service Representative
McAfee Consumer Products
___________________
Product information http://www.mcafee.com
Support & Service http://service.mcafee.com
Telefoon Klantenservice Nederland 020-5040 586 (lokaal tarief)
België 02/275.07.03

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