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rayjean
Contributor
Message 1 of 3
‎11-23-2021 03:02 PM

betaling voltooid maar geen abbonement

ik heb zo net een melding gekregen van mcfee dat er 5 virussen op mijn laptop aanwezig waren en die weg kon halen als ik mijn abbonement verlengde, na die melding heb ik meteen een verlenging voor 1 ‎apparaat‎ gekocht voor 19,95. toen ik klaar was met betalen bevroor het scherm en is mijn transactie gewoon voltooid alleen heb ik geen email gekregen met de bevesteging. daarnaast kan ik ook niet mijn verlenging activeren en heb ik dus nu betaald maar geen abbonement.

kan iemand mij helpen?

met vriendelijke groet Rayjean Janssen

1 person had this problem.
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2 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 3
‎11-23-2021 04:48 PM

Re: betaling voltooid maar geen abbonement

Hoi @rayjean 

Groeten van McAfee!

Het spijt ons voor het ongemak. De supportlijn voor Nederlands is alleen open tijdens kantooruren, dus neem contact met hen op tijdens kantooruren. Zij helpen u bij het verwerken van uw aanvraag.

Ondersteuning: 02 2750703

Opmerking: we hebben google vertaler gebruikt om het bovenstaande bericht te vertalen

Groeten,
Sudharsanam G

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cyberdude
Reliable Contributor
Reliable Contributor
Message 3 of 3
‎11-24-2021 12:45 AM

Re: betaling voltooid maar geen abbonement

hallo,

het telefoonnummer dat er staat in het antwoord van Sudharnasam is van de klantenservice voor Belgie.

hieronder de info met het telefoonnummer voor de klantenservice van Nederland;

het telefoonnummer is hiervoor;

Support & Service Representative
McAfee Consumer Products
___________________
Product information http://www.mcafee.com
Support & Service http://service.mcafee.com
Telefoon Klantenservice Nederland 020-5040 586 (lokaal tarief)
België 02/275.07.03

vriendelijke groeten

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