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Geert1
Contributor
Message 1 of 2
‎12-11-2021 04:24 AM

Restitutie na annulering automatische verlenging

Geachte heer/mevrouw,

Vandaag kreeg ik een e-mailbericht van McAfee waarin men meldde dat er een bedrag van € 109,95 gefactureerd werd na een automatische verlenging. Echter heb ik een tweetal maanden geleden noodgedwongen een andere pc moeten kopen waarin een ander anti-virus programma werd geïnstalleerd. Dus heb ik zonet de automatische verlenging verwijderd en zou ik graag weten hoe ik het bedrag van € 109,95 terug kan krijgen. Welke stappen dien ik hierin te ondernemen?

Alvast bedankt!

Geert1

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1 Reply
Kumar_suman
Moderator
Moderator
Message 2 of 2
‎12-11-2021 05:04 AM

Re: Restitutie na annulering automatische verlenging

Hoi @Geert1 

Het spijt ons u te moeten meedelen dat we geen optie hebben om restitutie via de community te starten. Ik verzoek u om contact op te nemen met onze LIVE-ondersteuning tussen 09:00 en 18:00 uur van maandag tot en met vrijdag.

Telefonische Klantenservice: 020-5040 586 (lokaal tarief) / 0227 507 03 (voor België).

Met vriendelijke groet,
Kumar

Als deze informatie op enigerlei wijze nuttig was of uw vraag heeft beantwoord, markeer deze dan als de geaccepteerde oplossing en geef indien nodig een pluim.

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