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tjorvin
Former Member
Message 1 of 8
‎11-05-2017 02:14 AM

MCAfee blokkeert Heartstone

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Graag een oplossing voor het blokkeren van Heartstone. Zo niet moet ik mijn recente aankoop van MCAfee live annuleren

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1 Solution

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tjorvin
Former Member
Message 7 of 8
‎11-07-2017 04:27 AM

Re: MCAfee blokkeert Heartstone

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Beste Silvia, ik heb intussen contact opgenomen en er is een voorlopige oplossing uitgekomen..

Het blijkt een bekend probleem te zijn en er wordt aan gewerkt. De voorlopige oplossing is real time scannen uit te schakelen voor het starten van het programma.

View solution in original post

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7 Replies
exbrit
MVP
MVP
Message 2 of 8
‎11-05-2017 04:00 AM

Re: MCAfee blokkeert Heartstone

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Ik hoop dat je een browservertaler hebt omdat het volgende in het Engels is:

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catdaddy
MVP
MVP
Message 3 of 8
‎11-05-2017 05:49 AM

Re: MCAfee blokkeert Heartstone

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Discussion successfully moved from Community Support to Dutch Consumer Support Community

Per Request

Note: Moved out of Moderation Queue.

Cliff
McAfee Volunteer
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silvia_t
Moderator
Moderator
Message 4 of 8
‎11-06-2017 03:43 AM

Re: MCAfee blokkeert Heartstone

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Geachte heer/mevrouw,

Om u optimaal te kunnen begeleiden verzoek ik u onze LIVE ondersteuning te contacteren tussen 09.00 en 17.00 uur van maandag t/m vrijdag.

Telefoon Klantenservice: 020-5040 586 (lokaal tarief) / 0227 507 03 (voor Belgie).
Technische chat:
http://service.mcafee.com/LocaleSelect.aspx?lc=1043&sg=TS&pt=1&st=CHAT

Met vriendelijke groeten,

Support & Service Representative
McAfee Consumer Products
___________________

Product information     http://www.mcafee.com
Support & Service       http://service.mcafee.com
Telefoon Klantenservice Nederland 020-5040 586 (lokaal tarief)
                        België 02/275.07.03

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tjorvin
Former Member
Message 5 of 8
‎11-06-2017 07:20 AM

Re: MCAfee blokkeert Heartstone

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Beste Silvia,

bedankt voor je reactie. Ik heb ook meteen je raad opgevolgd. Helaas liep de wachttijd al snel op tot meer da 5 minuten. Voor mij reden om de verbinding te verbreken. Is het mogelijk om vb via chat contact te hebben met een bevoegd persoon? Lijkt me veel handiger...

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silvia_t
Moderator
Moderator
Message 6 of 8
‎11-06-2017 10:31 PM

Re: MCAfee blokkeert Heartstone

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Geachte heer/mevrouw,

U kunt contact opnemen met onze chat via onderstaande link:

Technische chat:

http://service.mcafee.com/LocaleSelect.aspx?lc=1043&sg=TS&pt=1&st=CHAT

Met vriendelijke groeten,

Support & Service Representative
McAfee Consumer Products
___________________

Product information     http://www.mcafee.com
Support & Service       http://service.mcafee.com
Telefoon Klantenservice Nederland 020-5040 586 (lokaal tarief)
                                       België 02/275.07.03

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tjorvin
Former Member
Message 7 of 8
‎11-07-2017 04:27 AM

Re: MCAfee blokkeert Heartstone

Jump to solution

Beste Silvia, ik heb intussen contact opgenomen en er is een voorlopige oplossing uitgekomen..

Het blijkt een bekend probleem te zijn en er wordt aan gewerkt. De voorlopige oplossing is real time scannen uit te schakelen voor het starten van het programma.

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silvia_t
Moderator
Moderator
Message 8 of 8
‎11-07-2017 10:17 PM

Re: MCAfee blokkeert Heartstone

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Geachte heer/mevrouw,

Bedankt voor uw reactie. Ik hoop dat zosnel mogelijk definitieve oplossing zal komen.

Met vriendelijke groeten,

Support & Service Representative
McAfee Consumer Products
___________________

Product information     http://www.mcafee.com
Support & Service       http://service.mcafee.com
Telefoon Klantenservice Nederland 020-5040 586 (lokaal tarief)
                                       België 02/275.07.03

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