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RBromley
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Message 1 of 4

vault pass word system failure

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I chatted with a McAfee support agent and they said that there was a problem with the vault pass word validation system. When will this be fixed? I can't open my files

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Madhan
McAfee Retired
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Re: vault pass word system failure

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Hello @RBromley 

Apologies for the delayed response. The issue is already fixed with an update. The vault should work fine. Please feel free to contact us through Community or our Support for any assistance in future.

Regards,
Madhan M

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Magesh
Moderator
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Re: vault pass word system failure

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Hi @RBromley 

We are aware of this issue and we are still in the process of investigating and as per our update from engineering team it will be fixed in the upcoming update. 

 

Regards

Magesh J

RBromley
Level 7
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Message 3 of 4

Re: vault pass word system failure

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Your comment indicates that you are aware of the problem but this is hardly a solution! I'm very disappointed.
Madhan
McAfee Retired
McAfee Retired
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Message 4 of 4

Re: vault pass word system failure

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Hello @RBromley 

Apologies for the delayed response. The issue is already fixed with an update. The vault should work fine. Please feel free to contact us through Community or our Support for any assistance in future.

Regards,
Madhan M

View solution in original post

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