I'm using Online Backup for several years now, and it is working great for me, until last week.
Now it does not backup anymore, the backup is started, but it "hangs" I believe in the "Calculating splines.... " step.
Since the middle of dec last year I have a dutch version (updated automatically) and it says: Volumeschaduwkopie maken van momentopname van set...."
and no progress at all anymore.
Not sure what to do now, to "restart" it again so I tried finding some kind of log-file, I found one MOBK.log and it shows the following in there:
09Jan2012 18:32:05 MOBKbackup.exe: service is starting... (version 22.214.171.124)
09Jan2012 18:32:05 MOBKbackup.exe: Client OS is Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002)
09Jan2012 18:32:05 MOBKbackup.exe: Using temp dir: C:\Windows\Temp\
09Jan2012 18:37:48 MOBKbackup.exe: Starting backup: 3 0 1 1
09Jan2012 18:37:49 MOBKbackup.exe: Email address removed for privacy machine=XXX (NSYNC-FAMILIE)
09Jan2012 18:45:17 MOBKbackup.exe: Error: VSS timeout
10Jan2012 19:28:11 MOBKbackup.exe: service is starting... (version 126.96.36.199)
10Jan2012 19:28:11 MOBKbackup.exe: Client OS is Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002)
10Jan2012 19:28:11 MOBKbackup.exe: Using temp dir: C:\Windows\Temp\
10Jan2012 19:34:44 MOBKbackup.exe: Starting backup: 3 0 1 1
10Jan2012 19:34:44 MOBKbackup.exe: machine=XXX (NSYNC-FAMILIE)
10Jan2012 19:42:53 MOBKbackup.exe: Error: VSS timeout
So since a couple of days I see this error message Error: VSS timeout.
Anyone an idea, what I can do to resolve this error?
Pascal EnsinckMessage was edited by: Dinz - Removed email address for user privacy on 1/11/12 8:00:23 AM GMT-06:00
Can you please let us know if the error happens on the Online back up included in Total Protection /Internet security or the Standalone package ?
I have sent you an email requesting for your call back information so as we could check and get this issue fixed . If you haven’t received it by any chance please feel free to click on Avatar image and send me private message with your details so as we could proceed further.
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