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mpj
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Message 1 of 3

McAfee File lock vault will not lock, will not allow access to files and cannot be deleted.

I have searched these fora for a solution to this problem. I have created a 4GB vault on my computer (operating Windows 10). The vault appears open, will not lock but will not allow access to the files. I have repeatedly rebooted my computer but the problem continues.

All I now want to do is to delete the vault, but because it appears open, the option to delete does not appear on the drop down menu.

I would appreciate help in resolving this issue.

With many thanks

2 Replies

Re: McAfee File lock vault will not lock, will not allow access to files and cannot be deleted.

  can you assist this user please.

One thought uninstall Mcafee and reinstall it not installing file lock if that is possible. Best let Selvan comment if no comment in a day I will ask in our moderation call tomorrow

selvan
McAfee Retired
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Message 3 of 3

Re: McAfee File lock vault will not lock, will not allow access to files and cannot be deleted.

Hello

Please check whether closing all explorer windows and leaving PC idle for 10-15 mins locks the Vault. If not I would recommend opening a ticket with Tech Support https://service.mcafee.com

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