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3-user security subscription - active or not?

Subscription page states "Active & 183 days left."

But, back-up status pop-up states "subscription has expired & been without protection for 2002 days."

The pop-up started appearing 2 or 3 days ago, after automatic back-up attempts (these always fail, and give an" incomplete" warning.

Has Mcafee closed back-up service?
Windows 8.1 on Lenovo desktop.

Any advice please?

I've seen similar topics - but the pages were blank !!!

I'm a user, not a cyberspace scientist.

2 Replies

Re: 3-user security subscription - active or not?

Online Backup has been discontinued as the Announcement at the top here: 

You should deactivate that part of the software.  Any issues Technical Support would be glad to help: link below.

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Re: 3-user security subscription - active or not?

Any account issues Customer Service could also help.  Link also there.

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