cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
edna
Former Member
Report Inappropriate Content
Message 1 of 3

3-user security subscription - active or not?

Subscription page states "Active & 183 days left."

But, back-up status pop-up states "subscription has expired & been without protection for 2002 days."

The pop-up started appearing 2 or 3 days ago, after automatic back-up attempts (these always fail, and give an" incomplete" warning.

Has Mcafee closed back-up service?
Windows 8.1 on Lenovo desktop.

Any advice please?

I've seen similar topics - but the pages were blank !!!

I'm a user, not a cyberspace scientist.

2 Replies

Re: 3-user security subscription - active or not?

Online Backup has been discontinued as the Announcement at the top here: 

You should deactivate that part of the software.  Any issues Technical Support would be glad to help: link below.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools

Re: 3-user security subscription - active or not?

Any account issues Customer Service could also help.  Link also there.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community