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tva
Contributor
Message 1 of 6

True key

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I cannot open my True key on IOS. When I try the system want to send me an email and when I press confirm access the system tells me that I have been granted. When I then try to have access the system cuts me off and return to the opening screen for my iPhoneX.  What is wrong? I have no problem on a tablet with Android

1 Solution

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kamen_uzunov
Moderator
Moderator
Message 5 of 6

Re: True key

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Hi @tva ,

In that case please contact McAfee's Technical support so that a technician can check your PC:

Contact Support

Regards,

Kamen

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5 Replies
KrithikaS
McAfee Retired
McAfee Retired
Message 2 of 6

Re: True key

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Hi @tva 

The steps what you are trying is correct and it should grant access to the application. There might be sync issue between the device and server, so I would request you to perform the same steps 5 to 6 times. Please let us know if the issue still persist.

 

Regards,

Krithika S

kamen_uzunov
Moderator
Moderator
Message 3 of 6

Re: True key

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Hi @tva ,

is there any success?

 

Regards,
Kamen

tva
Contributor
Message 4 of 6

Re: True key

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I have just tryed again, and got the same message, confirm access and access granted but the screen returns to iPhone opening screen. So no success.
regards
kamen_uzunov
Moderator
Moderator
Message 5 of 6

Re: True key

Jump to solution

Hi @tva ,

In that case please contact McAfee's Technical support so that a technician can check your PC:

Contact Support

Regards,

Kamen

bmc4810
Contributor
Message 6 of 6

Re: True key

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I am having a similar issue.  I reset the Master Password 4 days ago.  When I went to log back into TrueKey it said password incorrect.  I clicked the forgot password link and it sent an email to me.  When I click the link in the email a browser opens and just says loading until it times out.  I am opening TrueKey on my trusted devise and I am accessing the email it sends on my trusted devise.  I have called into McAfee technical support 4 times now and they still have not resolved the issue and until they do, I am locked out of my TrueKey account.  This thread was marked 'solved' but when I scrolled thru the notes it does not appear solved.  I am using an iPhone 14 Pro with iOS 16.2.1.  I have tried everything the level 1 techs @ McAfee have suggested and nothing is working.  Seems this is an issue on the McAfee end.

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