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katiep
Level 7
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Message 1 of 3

autorenewal notification

I received an email from a gmail account notifying me that I've been charged $452 for renewal of services. I have never owned a mcaffee product. I tried calling the number but it was disconnected. I assume this was a scam, though it didn't ask me to enter any information so I don't really know how it would get them what they want?! I just want to confirm that this is indeed a scam and not a real email.scam.jpg

2 Replies
krishna55
Moderator
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Message 2 of 3

Re: autorenewal notification

Hi @katiep,

Greetings from McAfee.

The email that you have received is a spam mail and it is not from McAfee. For more information click on the link below.

Fake email

Regards,

Krishnamanikandan KS

 

jw1739
Level 8
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Message 3 of 3

Re: autorenewal notification

Good morning from Australia.

Yesterday whilst browsing I received a pop-up purporting to be from McAfee inviting me to autorenew. My protection is not expiring in the immediate future and I felt this invitation to be a little premature. It offered a discount for 1-year renewal, and a bigger discount for 2-year renewal. However, there was one sentence that was not worded very professionally and this raised my suspicions. I followed a couple of links to a page that had a tile "Purchase and Renewal" and the invitation to call 1800-879-202 but otherwise the tile was unresponsive to clicking on it. I subsequently found this to be a genuine McAfee number. I decided to call it, and eventually it cut in, but half way through the auto-reply, and went on to give me two options, press 1, or press 2. Neither seemed to be relevant to renewing a subscription. I elected for 2, and nothing happened except after a wait I was advised that the number could not be connected and to try again later. I tried the number twice, once on my smartphone, and once on my landline, but the result was essentially, but mot quite, the same on both occasions.

I don't think that the pop-up leads to a genuine McAfee website, and anyway my understanding is that I'll be contacted by email when my subscription is up for renewal (my current subscription is for 3-years and came with the laptop) but I'd like some feedback from McAfee on whether this is a genuine renewal invitation or an attempted scam.

With the recent major hack of a communications company down here we're very wary.

Thank you.

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