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Hartlyboy
Contributor
Message 1 of 4

Windows defender Scam

Getting the lock-up scam saying Defender has found a Trojan virus and I must call a support number to get help [ ~$300] to get the machine working again. I just turn it off and start again but I'm a McAfee subscriber and feel the protection I'm paying for should be blocking this stuff. Is there a special setting I need to turn on to stop this Defender scam from happening?

3 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 4

Re: Windows defender Scam

Hi @Hartlyboy 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the pop up issue.

Regards,

Edward Franso

HorseGal
Contributor
Message 3 of 4

Re: Windows defender Scam

I had this windows defender pop up message again.  This time, there was an audio addition. I rebooted and  it has not popped up again.  How do I make sure it has not hiding some where on my hard drive or any where else?

 

Peacekeeper
Message 4 of 4

Re: Windows defender Scam

Update McAfee and do a full scan. Then try McAfee malware cleaner.

https://www.mcafee.com/support/?locale=en-US&articleId=TS102903&fromSearch=true&page=shell&shell=art...

Note it also resets the browser settings to clear any fake browser popups

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