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annonyme
Contributor
Message 1 of 3

McAfee asking 2k $ for protecting my pc???

My mom got her pc hacked and than a pop up said to get McAfee and when she got in contact with one of the employee they downloaded somthing on her pc and said she was protected and asked 2k for that now they are harrasing my mom by email for he to pay

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The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 2 of 3

Re: McAfee asking 2k $ for protecting my pc???

Hi @annonyme please share more details like email screenshots and what software got installed over your PC? In ant case I suggest you to run a full scan with McAfee then Norton Power Eraser and Kaspersky Virus removal tool. These are free second opinion scanners which may help.

McAfee Fake Browser Popup FAQ

https://www.mcafee.com/support/?locale=&articleId=TS102999&fromSearch=true&page=shell&shell=article-...

Some malicious website shows fake McAfee related popup which are not legitimate and not from McAfee. Go through the above post to know more about it.

Feel free to share more details. I would be happy to help and try to help you remove any virus upto best of my knowledge with some free tools.

The_Eagle_007
Reliable Contributor
Reliable Contributor
Message 3 of 3

Re: McAfee asking 2k $ for protecting my pc???

@annonyme One more thing did you really have talked to the McAfee employee? Were they asking you to purchase virus removal service? As sometimes people often chat with cybercriminals who are pretending to be McAfee employees who take control of your PC and install malwares. 

The official support website is

https://support.mcafee.com

If your browser is infected with fake popup. Clear all history , select the advanced options and select every check box (caution as it will delete any saved passwords over browser as well) and click on Clear all browsing data. Then 

  • Reset Chrome browser settings to default

On your computer, open Chrome.

At the top right, click More. Settings.

At the bottom, click Advanced.

Under the section "Reset," click Reset.

Confirm by clicking Reset. ​

  • For Microsoft Edge browser

Open the browser.

Click the 3-dot menu icon at the top right.

A menu should appear. ...

Scroll down to the “Reset Settings” section.

You'll see a button that says “Restore settings to their default values.” Press it.

A pop-up will appear. ...

If you're sure, click “Reset.”

But if your PC is infected with virus or malware and McAfee is not showing any viruses. Then run the second opinion scanners like Norton Power eraser, Kaspersky virus removal tool.

 

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