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Message 1 of 3

Malware removal

The malware seems to be Defender Tampering and Connect Screen.

They were installed by a hacker who seems to control my PC.

MSERT finds infected files during the scan but then says it has found no5thing and remediates nothing.

Any assistance will be very much appreciated.

2 Replies
Message 2 of 3

Re: Malware removal

Hi @groucho 

We regret for the inconvenience!

Please let us know the following to assist you better

  1. Operating system details.
  2. McAfee version details.
  3. Screenshot of the issue.

Alternatively, We recommend that you contact our consumer support on 1800 879 202 or You can always contact the chat support using below link for immediate assistance.

McAfee Support


Message 3 of 3

Re: Malware removal

Not working at all. The McAfee too removed two innocent Quicken files but found none of the really infected files. (Sigh).

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