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bryanb
Former Member
Message 1 of 6

retail antivirus card wont install

i purchased a mcafee antivirus 2010 retail card i have 56k dial up with vista itsays it takes 9hrs to download but just starts over never downloads all firewalls are off cant figure it out any suggestions cant get any technical support

5 Replies
bryanb
Former Member
Message 2 of 6

Re: retail antivirus card wont install

this antivirus will be going in the trash putting in a norton

Dinz
Former Member
Message 3 of 6

Re: retail antivirus card wont install

Hi bryanb,

Sorry for the inconvenience caused, please follow the below steps before download;

Check and delete any remnants of any other security software you were using previously.

Close all other internet applications

please run the the Mcpreinstall tool from http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe and then start installing the programs.

Do report back if you come across any issues.

Regards,

Dinesh K

jaspreet_dhaliw
Former Member
Message 4 of 6

Re: retail antivirus card wont install

Hello Dinesh,

Thanks for the valuable NOTES.

I am working with DELL and had a customer with me she was not able to use the REG Code on the card and later on there was no option available but when I used this tool it really helped.

Thanks one more time for individually and to Mcafee as well for being a unseprable part of DELL.

Jaspreet Dhaliwal

˜˜˜˜˜˜˜˜ YOURS ISHERE


Dinz
Former Member
Message 5 of 6

Re: retail antivirus card wont install

Thank you

flogger
Former Member
Message 6 of 6

Re: retail antivirus card wont install

FYI. Only one security software needs to be installed on a single PC. You need to uninstall norton. Usually PCs and laptops are preloaded with those trial versions.

Message was edited by: flogger on 2/1/12 10:00:41 AM CST
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