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annageo
Level 7
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Message 1 of 7

I am from Greece and I bought last year a subscription for 1 year for 20 euros but I didn't notice that the auto-renewal was activated and Mc afee charged me 69.95 euros for the same product. I made a request for refund, I receive a service request number (1-88130211) and a phone number which with I can't communicate from my country. What can I do for that? How my problem can be solved?

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Kumar_suman
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Message 5 of 7

Re: refund

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Hi @annageo ,

Regards from Mcafee. As we discussed on the call, we have processed the refund. Your service request number for the same is 1-88130211.

Thanks and regards,

Kumar

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

 

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Kumar_suman
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Re: refund

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Hi @annageo ,

We are really sorry about the inconvenience caused. We do not have an option to process refund through the community portal. We request you to get in touch with our Chat support team by accessing the link below.

McAfee Chat Support 

Thanks,
Kumar.

annageo
Level 7
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Message 3 of 7

Re: refund

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Thank you, but this information doesn't help me in any way. The McAfee Chat Support link you included in your reply transfers me to this page, where the only option to contact the consumer support is by making a call. This move is, however impossible, as I mentioned in my initial message. The McAfee Chat is absolutely absent. I just can't find it anywhere.

I'm also unable to reach the number of support team. Every time I try to dial it up, it hangs up automatically after few seconds.

Please, contact me directly via email or give me reachable support service contact. I need to have my problem solved ASAP!

Thank you

Kumar_suman
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Message 4 of 7

Re: refund

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Hi @annageo 

We have sent a private message to contact you regarding the refund request. Please reply to the message with the requested information to help you further.

Regards,

Kumar

Kumar_suman
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Message 5 of 7

Re: refund

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Hi @annageo ,

Regards from Mcafee. As we discussed on the call, we have processed the refund. Your service request number for the same is 1-88130211.

Thanks and regards,

Kumar

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

 

Aleks13
Level 7
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Message 6 of 7

Witam, jestem z Polski. Jak moge wniiskowac o zwrot pieni...

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Witam, jestem z Polski. Jak moge wniiskowac o zwrot pieniedzy? 

Re: refund

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Hi, 

The same thing has happened me and I require a refund asap. I have tried to call the customer support number but it just asks me to leave a message. And the 'live chat' is non existent. 

Can someone please contact me as soon as possible.

Kind regards, 

Julie

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