×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
vickydim
Contributor II
Message 1 of 15

I am from Greece and I bought last year a subscription for 1 year for 20 euros but I didn't notice that the auto-renewal was activated and Mcafee charged me 69.95 euros for the same product. I made a request for refund, I receive a service request number (1-81592651) and a phone number which with I can't communicate from my country. What can I do for that? How my problem can be solved?

 

Kind regards,

Vicky

2 Solutions

Accepted Solutions
Sudharsanam_G1
Moderator
Moderator
Message 2 of 15

Re: refund

Jump to solution

Hi @vickydim 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

View solution in original post

vickydim
Contributor II
Message 4 of 15

Re: refund

Jump to solution
I reply to your personal message. What is the next step?

View solution in original post

14 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 15

Re: refund

Jump to solution

Hi @vickydim 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

vickydim
Contributor II
Message 3 of 15

Re: refund

Jump to solution

Where can I find this personal message you send me?

vickydim
Contributor II
Message 4 of 15

Re: refund

Jump to solution
I reply to your personal message. What is the next step?
vickydim
Contributor II
Message 5 of 15

Re: refund

Jump to solution

Please respond if you receive the details you need because I am new member in community and I am not sure of I did it right.

Peacekeeper
Message 6 of 15

Re: refund

Jump to solution

If you sent a reply message you should have seen a popup saying that immediately you sent it. It should also be in your sent listing.

Tarit
Contributor
Message 7 of 15

Re: refund

Jump to solution

I have the same issue and I already post the refund topic yesterday but I cannot reply my post. I don't know why.

I following the link that @Sudharsanam_G1  gave and It went through the same process that I go many time and also the phone number : 18004412010 is unable to call from Thailand. 

My reference number is 1-81721391

Could you help me, thanks

JiriSebesta
Contributor
Message 8 of 15

Re: refund

Jump to solution

Hello,

I have totally the same issue, I cannot call to USA from Czech Republic, and I was not successfull to find any other way how I could to process it. 

 

Thank you very much in advance. 

BR,

Jiri 

Peacekeeper
Message 9 of 15

Re: refund

Jump to solution

@Sudharsanam_G1 

Can you also assist this user please

vickydim
Contributor II
Message 10 of 15

Re: refund

Jump to solution
I gave you the details you needed. Now what is the next step to have my refund?
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community