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vickydim
Level 8
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Message 1 of 15

I am from Greece and I bought last year a subscription for 1 year for 20 euros but I didn't notice that the auto-renewal was activated and Mcafee charged me 69.95 euros for the same product. I made a request for refund, I receive a service request number (1-81592651) and a phone number which with I can't communicate from my country. What can I do for that? How my problem can be solved?

 

Kind regards,

Vicky

2 Solutions

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Re: refund

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Hi @vickydim 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

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vickydim
Level 8
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Message 4 of 15

Re: refund

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I reply to your personal message. What is the next step?

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14 Replies

Re: refund

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Hi @vickydim 

Greetings from McAfee!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Regards,
Sudharsanam G

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vickydim
Level 8
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Message 3 of 15

Re: refund

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Where can I find this personal message you send me?

vickydim
Level 8
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Message 4 of 15

Re: refund

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I reply to your personal message. What is the next step?

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vickydim
Level 8
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Message 5 of 15

Re: refund

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Please respond if you receive the details you need because I am new member in community and I am not sure of I did it right.

Re: refund

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If you sent a reply message you should have seen a popup saying that immediately you sent it. It should also be in your sent listing.

Tarit
Level 7
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Message 7 of 15

Re: refund

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I have the same issue and I already post the refund topic yesterday but I cannot reply my post. I don't know why.

I following the link that @Sudharsanam_G1  gave and It went through the same process that I go many time and also the phone number : 18004412010 is unable to call from Thailand. 

My reference number is 1-81721391

Could you help me, thanks

Re: refund

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Hello,

I have totally the same issue, I cannot call to USA from Czech Republic, and I was not successfull to find any other way how I could to process it. 

 

Thank you very much in advance. 

BR,

Jiri 

Re: refund

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@Sudharsanam_G1 

Can you also assist this user please

vickydim
Level 8
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Message 10 of 15

Re: refund

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I gave you the details you needed. Now what is the next step to have my refund?
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