"Unknown error received from scanners", "Update failed" messages, "Real-time" scan not working...

[mac222user]

I had been getting "Unknown error received from scanners" messages;  I reinstalled McAfee at least twice, and it seems to have stopped.  What caused it to begin with, though?

I am still getting "Error while installing updates" messages, and the "Real time" scanning icon still has the red "X", and the exclamation point on the shield emblem with the "M" on it. 

These things tend to start up anew every few weeks, with me having to reinstall every few weeks.  How do I stop the program from behaving this way?  Is my system compromised?

[catdaddy]

Are you running Windows or Mac? Also did you run the MCPR tool after removing your installation from your Control Panel. You can also contact Technical Support McAfee Consumer Support Portal

[Peacekeeper]

With that name I assume MAC though best to wait for a reply.

[mac222user]

Thanks for asking;  I am using a 2012 imac mini, High Sierra 10.13.2.,   McAfee Internet Security 3.9.0.0.

[catdaddy]

Discussion successfully moved from Consumer to General Discussion

[catdaddy]

I will contact a Someone on your behalf.

​  Could you please assist this customer?

[mac222user]

Thanks!

[catdaddy]

You're welcome   Hopefully he will respond in short order.

[muthu_ganesh]

Hi ,

The issue has been fixed in the latest version of McAfee Security (4.1.2) which has the bug fix for all above,

Try reinstalling the suite and post back the outcome.

[mac222user]

Thank you very much!  I will try it today.