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quick clean off

Hi,

When I opened my Mcafee today my tracker remover was turned off. I couldn't have done this myself so why was it turned off? Is there a chance it could be malware?

Thanks

3 Replies

Re: quick clean off

Hi @sleighbellsk ,

Thanks for reaching out to us for support and we apologize for the inconvenience.

If a Malware was detected by McAfee, you will be notified. However, if you would like to confirm we recommend that you run a full scan and check if any malware detected.

If the issue reoccurs, please contact our Technical Support for assistance.

Thanks,
Karthikeyan J

Re: quick clean off

Hi Karthikeyan,

Thanks for getting back to me. I am running a full scan which is 78% complete with no threats at moment. 

I am still confused as to why my quick clean was turned off. Is it something I should be worried about? Can malware interfere with Mcafee settings?

Thanks

Re: quick clean off

Update:

Full scan finished, nothing found.

Forgot to say this turned quick clean issue was with only one of my 2 laptops running same Mcafee Livesafe, it was still turned on on my other laptop.

Any ideas or anything I should be concerned about?

Thanks

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