cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

preventing quarintine

Im having a problem with my antivirus (aol security suite) moving a .exe file to quarintine calling it a virus/trojan. the exe file is on a game that my class is using as a referance/tool. How do i get my program to acknoledge that this is not a virus/trojan and to trust it?

4 Replies

Re: preventing quarintine

You'll have to temporarily disable VirusScan long enough at least to submit the file to McAfee Labs.

See https://community.mcafee.com/thread/2016

Especially the bit To send it to McAfee Labs outside the Security Center.....  onwards.

ConorD62
Level 12
Report Inappropriate Content
Message 3 of 5

Re: preventing quarintine

Upload it to VirusTotal,


If it comes back with anything else, it's a trojan.


If nothing comes back, then read this post for more information on reporting false positives.


Good Luck!


Edit: Peter is a Ninja..

Message was edited by: ConorD62 on 19/01/11 05:58:23 CST

Re: preventing quarintine

I have sent exe file to the assorted places, ill report what they find..

Re: preventing quarintine

Good luck, and thanks for the compliment ConorD62.

Kinda old for a Ninja but nevertheless, much appreciated.

;)

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community