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chrysa
Contributor
Message 1 of 4

hello

Hello I am from Greece and I can’t call you to solve my problem so.. last year I bought a program from you and today I found out that you took from me 79.95 euro. But, last year I bought this program for once and I forgot to close the automatic update. I am unemployed and you took from me a lot of money without notice me first. I don’t blame you but I want my money back because I need them and the program is very expensive and I can'r communicate with you guys for an other way  because I belong to another country and I can’t speak English or another language, except GREEK. i can communicate with you only with emails. PLEASE help me and reply me soon. I read on the site that you return money back, 30 days from the moment of renewal in annual programs. I turned off auto-renewal now but it tells me it expires in 2022. I want it to expire in 2021 and get my money back. i sent you and email but i don't know if you reply.  please answer me because I need these money. Thank you. please answer me 

3 Replies
chrysa
Contributor
Message 2 of 4

Re: hello

Hello I am from Greece and I can’t call you to solve my problem so.. last year I bought a program from you and today I found out that you took from me 79.95 euro. But, last year I bought this program for once and I forgot to close the automatic renewal. I am unemployed and you took from me a lot of money without notice me first. I don’t blame you but I want my money back because I need them and the program is very expensive and I can'r communicate with you guys for an other way  because I belong to another country and I can’t speak English or another language, except GREEK. i can communicate with you only with emails. PLEASE help me and reply me soon. I read on the site that you return money back, 30 days from the moment of renewal in annual programs. I turned off auto-renewal now but it tells me it expires in 2022. I want it to expire in 2021 and get my money back. and i sent you an email but i don't know if you reply.  please answer me because I need these money. Thank you. please answer me 

Kumar_suman
Moderator
Moderator
Message 3 of 4

Re: hello

Hi @chrysa ,

Greetings from McAfee.

I have sent you a private message. Kindly do respond with the required details to help you regarding the refund.

Regards,

Kumar

 

Kumar_suman
Moderator
Moderator
Message 4 of 4

Re: hello

Hi @chrysa,

Greetings from Mcafee.

As we discussed on call, we have initiated the refund from our end. The refund order number is #CS2910541781.

Regards,

Kumar

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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