×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kennie
Former Member
Message 1 of 10

can't install mcafee anti virus plus

every time i try to install mcafee anti virus plus i get an error msg that i have to reboot my pc before i can reinstall mcafee products.

but i have done that many times and for some reason i just can't install it.

9 Replies
Peacekeeper
Message 2 of 10

Re: can't install mcafee anti virus plus

Preparing your Windows computer to download and install McAfee Consumer products

Ensure you have done this and no remnants of another antivirus program remains even an older Mcafee version.

If you still have an issue call support it is free.

Services and Support for Home and Office

exbrit
MVP
MVP
Message 3 of 10

Re: can't install mcafee anti virus plus

Check if you have a failed Windows update that needs installing (or any other software) then try.  Also make sure that Internet Explorer is totally up to date, even if you never use it.

kennie
Former Member
Message 4 of 10

Re: can't install mcafee anti virus plus

allready tried that, but i should have tolld that one of the reasons why i ask it here is that the support page doesnt load for some reason.

so i can't ask mcafee for support.

kennie
Former Member
Message 5 of 10

Re: can't install mcafee anti virus plus

just updated to windows 10 so pretty confident everything is up to date

selvan
McAfee Retired
McAfee Retired
Message 6 of 10

Re: Re: can't install mcafee anti virus plus


kennie wrote:



allready tried that, but i should have tolld that one of the reasons why i ask it here is that the support page doesnt load for some reason.


so i can't ask mcafee for support.



Check out this direct link https://service.mcafee.com/ContactTechnicalSupport.aspx?lc=1033&sg=TS&pt=1

Peacekeeper
Message 7 of 10

Re: can't install mcafee anti virus plus

Try installing in another browser. Do any other McAfee pages not load?

kennie
Former Member
Message 8 of 10

Re: can't install mcafee anti virus plus

infinite loading screen i don't know how or why.

kennie
Former Member
Message 9 of 10

Re: can't install mcafee anti virus plus

all other pages work fine but any support page has infinite loading screen.

selvan
McAfee Retired
McAfee Retired
Message 10 of 10

Re: Re: can't install mcafee anti virus plus

Try the steps outlined in this article and see if it helps. This will reset your browser settings to default. Once done attempt to navigate to Support Page.

https://support.microsoft.com/en-us/kb/923737

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community