can't get McAfee to reinstall after reseting computer to factory settings.

[Mnkyprnces]

I had to reset my computer to factory settings but am unable to reinstall McAfee. I purchased the license that protects 3 computers and it still says I am protecting 2 even though I don't have McAfee on my desktop anymore (which is the one I had to reset) Can anyone help? None of the McAfee help topics or links are helping. Thanks!!

[Dinz]

Hi,

After resetting the computer back to factory settings and in the process on installing mcafee, do you receive any error message ?

Also specify what is the operating system on the computer ?

What type of internet connection we use ?

Regards,

Dinesh K

[Mnkyprnces]

All it says is there was an error installing...no other information. OP system is XP and using internet connection from my cable company.

[MaheshCJ]

Hi Mnkyprnces,

Can you please mention,

1 . What was the reason that you restored the computer to Factory settings ?

2 . Was McAfee present when you restored the Computer to Factory settings ?

3 . Is McAfee still present on the Computer after Restoring to Factory settings ?

If McAfee was preset while you performed system restore,

Please try to run the McAfee consumer removal tool ( MCPR ) from the link :

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

And try to Install.

See if you get the same problem

Regards,

Mahesh CJ

[user_159090]

U could try doin the installation in Safe Mode .

Also have a look at if u have any third party applications installed.