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usnr
Level 7
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Message 1 of 6

Win 7 & Virus Scan Plus

Just installed 7. Downloaded VSP from my account. System does not find it, can not install - Help

5 Replies
Dinz
Level 16
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Message 2 of 6

Re: Win 7 & Virus Scan Plus

Hi,

Could you please check if the programs or its traces are present in the following locations,

Control panel,C:/program files and common files . . .

Regards,

Dinesh K

usnr
Level 7
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Message 3 of 6

Re: Win 7 & Virus Scan Plus

Files show in C  Program Files (dated 12-31-09)

Dinz
Level 16
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Message 4 of 6

Re: Win 7 & Virus Scan Plus

usnr,

It means that the initial installation dint go on completely,

Run the removal tool from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe  and restart the computer after the tool finishes .

Re-download the products from your account in http://us.mcafee.com . Kindly report back with the exact error if you have any issues ,

Regards,

Dinesh K

usnr
Level 7
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Message 5 of 6

Re: Win 7 & Virus Scan Plus

You ROCK.

Everything went soooo smooth.

I am up and running - Thanks

Dinz
Level 16
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Message 6 of 6

Re: Win 7 & Virus Scan Plus

usnr,

Thank you and do report back if you have any issues on a new thread.

Happy New Year .

Thanks & Regards,

Dinesh K

McAfee Online Community Moderator

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