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mnalep
Level 7
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Message 1 of 3

When McAfee VPN is ON - often can't read AOL mail, using Firefox browser.

I am reading AOL mail using my firefox browser. It will work for a while, then cannot read mail messages. I noticed that if I turn VPN off - I can again read my AOL email.

How can I fix this?

thanks,

mnalep

2 Replies
Venkat_YM
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Re: When McAfee VPN is ON - often can't read AOL mail, using Firefox browser.

Hi @mnalep 

Greetings from McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and check how it goes.

=> Ensure windows updates are up to date

=> Remove any third party anti virus program or VPN program on the working device.

=> Ensure McAfee program is installed with the latest version.

=> Please confirm with your internet service provider are they allowing VPN network to connect email service.

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

mnalep
Level 7
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Message 3 of 3

Re: When McAfee VPN is ON - often can't read AOL mail, using Firefox browser.

I have checked the three things you mentioned, none worked.

BTW, I have seen this issue on two different computers (I forgot to mention this earlier).

Also, every time I get an error trying to read AOL mail, I can turn off VPN, and immediately I can again start reading AOL email messages. It's pretty obvious McAfee VPN is not working right with AOL mail.

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