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Schopenhauer
Contributor III
Message 1 of 2
‎02-12-2019 04:30 AM

Webmer: What is SR# (Service Request ID)?

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Hi.

Am I to understand, WebMer is a tool that collect some data from PC and sending it to McAfee support?

And what is SR#? Where I can get the Service Request ID?

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selvan
McAfee Retired
McAfee Retired
Message 2 of 2
‎02-12-2019 05:46 AM

Re: Webmer: What is SR# (Service Request ID)?

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@Schopenhauer wrote:

Hi.

Am I to understand, WebMer is a tool that collect some data from PC and sending it to McAfee support?

And what is SR#? Where I can get the Service Request ID?

Yes, McAfee related events are stored to a folder in Windows explorer which is collected by WebMer however it doesn't automatically upload the contents. you will be assisted by a support representative for uploading the logs to McAfee

SR # stands for Service Request number which is often created when you submit a Support request. This is basically a Reference number confirming that you have a ticket open with McAfee support.

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selvan
McAfee Retired
McAfee Retired
Message 2 of 2
‎02-12-2019 05:46 AM

Re: Webmer: What is SR# (Service Request ID)?

Jump to solution
@Schopenhauer wrote:

Hi.

Am I to understand, WebMer is a tool that collect some data from PC and sending it to McAfee support?

And what is SR#? Where I can get the Service Request ID?

Yes, McAfee related events are stored to a folder in Windows explorer which is collected by WebMer however it doesn't automatically upload the contents. you will be assisted by a support representative for uploading the logs to McAfee

SR # stands for Service Request number which is often created when you submit a Support request. This is basically a Reference number confirming that you have a ticket open with McAfee support.

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Reply
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