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Re: Virus Scan and Quick Clean start 5 hours early.

Ah ok will check this way

stewdanko
Level 9
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Message 12 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

I just got off the phone with Dell Technical Support for McAfee.  They told me that I need to switch completely to a manual scan and there was no way they could fix my problem.  I asked them to escalate this with an incident to a McAfee developer and was told that they were not authorized to do so.  I told them that if I wanted to do manual scans, that I might as well use a free service such as Avast.  They then offered me a refund and refused to take the incident any further.

I will be writing to Christopher Young at Intel and telling him that the Dell support for McAfee is non-existent.  I will recommend, once again, that he terminate their contract.  The support I get on my McAfee product is a joke.

Re: Virus Scan and Quick Clean start 5 hours early.

Will pass this on the the lead support agent I know and ask him what, if anything, he can do.

stewdanko
Level 9
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Message 14 of 34

Re: Virus Scan and Quick Clean start 5 hours early.

Okay, thanks.  I will be writing to McAfee and Dell executives about this as well.

Re: Virus Scan and Quick Clean start 5 hours early.

Would not hurt.

Re: Virus Scan and Quick Clean start 5 hours early.

Hi,

Please let us know if you are still seeing this issue.

Regards,

Manoj

Re: Virus Scan and Quick Clean start 5 hours early.

Yes I am on beta so reporting it via that product's defect report.From what I gather stewdanko is stiill getting the issue but will let him confirm it. He is on retail.

stewdanko
Level 9
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Message 18 of 34

Re: Virus Scan and Quick Clean start 5 hours early.


manoj.kulkarni wrote:



Hi,



Please let us know if you are still seeing this issue.



Regards,


Manoj


Yes, I am.

Re: Virus Scan and Quick Clean start 5 hours early.

I have been monitoring this past week and my version of Mcafee all access is a beta version but exhibiting this issue every day QC fires up 5 hrs early then at the correct time as well.

I am reporting this as a defect to the beta team maybe someone should check on the retail side in support and see if they can repro it.

selvan
McAfee Retired
McAfee Retired
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Message 20 of 34

Re: Re: Virus Scan and Quick Clean start 5 hours early.

Hi

I will be reviewing the SR 1788090466 and post back what exactly happened with the Support Interaction. In the mean time could you please post back the version of McAfee installed.

Open McAfee GUI > About > Version of Security Center

Regards

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