cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unwanted auto renewal

Auto renewal extended my subscription without any notice and the price charged for was 3x more that what I have paid a year ago. I would like to terminate my subscription and get a refund, but doing so through the online portal is not possible and the customer service number provided for South Africa is not active. Please advise.

2 Replies
Kumar_suman
Moderator
Moderator
Report Inappropriate Content
Message 2 of 3

Re: Unwanted auto renewal

Hi @LiebnerKoen 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Kumar

Kumar_suman
Moderator
Moderator
Report Inappropriate Content
Message 3 of 3

Re: Unwanted auto renewal

Hi @LiebnerKoen 

Greetings from McAfee.

As per your request, we have initiated the refund from our end. Your refund order number is CS2942491597

Regards,

Kumar

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community