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LiebnerKoen
Contributor
Message 1 of 3

Unwanted auto renewal

Auto renewal extended my subscription without any notice and the price charged for was 3x more that what I have paid a year ago. I would like to terminate my subscription and get a refund, but doing so through the online portal is not possible and the customer service number provided for South Africa is not active. Please advise.

2 Replies
Kumar_suman
Moderator
Moderator
Message 2 of 3

Re: Unwanted auto renewal

Hi @LiebnerKoen 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Kumar

Kumar_suman
Moderator
Moderator
Message 3 of 3

Re: Unwanted auto renewal

Hi @LiebnerKoen 

Greetings from McAfee.

As per your request, we have initiated the refund from our end. Your refund order number is CS2942491597

Regards,

Kumar

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