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kotenok14
Contributor
Message 1 of 9
‎02-07-2022 02:45 AM

Unexpected renewal

Hi I received an unexpected renewal which was not supposed to be happening yet since I purchased protection last Oct and as far as I know it should last a year? Why was I charged again?! please do provide me a refund.

2 people had this problem.
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8 Replies
krishna55
Moderator
Moderator
Message 2 of 9
‎02-07-2022 02:58 AM

Re: Unexpected renewal

Hi @kotenok14,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

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MrsKangas
Contributor
Message 3 of 9
‎02-07-2022 04:25 AM

Re: Unexpected renewal

I have had the same issue. Could you please help me also?

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kotenok14
Contributor
Message 4 of 9
‎02-07-2022 04:54 AM

Re: Unexpected renewal

It doesn't let me reply to your private message! 

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mikedim
Contributor
Message 5 of 9
‎02-07-2022 06:33 AM

Re: Unexpected renewal

i have the same problem .
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Sefer
Contributor
Message 6 of 9
‎02-07-2022 07:47 AM

Re: Unexpected renewal

My subscription was also renewed, although I didn't want to, I refused the subscription several times because it is almost 3.5 times more expensive than the previous one. I note that my product from last year has not expired yet.

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krishna55
Moderator
Moderator
Message 7 of 9
‎02-09-2022 12:13 AM

Re: Unexpected renewal

Hi @Sefer,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

Reply
krishna55
Moderator
Moderator
Message 8 of 9
‎02-09-2022 12:17 AM

Re: Unexpected renewal

Hi @mikedim,

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

Regards,

Krishnamanikandan KS

0 Kudos
Reply
krishna55
Moderator
Moderator
Message 9 of 9
‎02-09-2022 01:07 AM

Re: Unexpected renewal

Hi @Sefer,

Greetings from McAfee.

As we discussed, we have initiated the refund from our end. 

Regards,

Krishnamanikandan KS

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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