For some reason, my computer will not let me open the McAfee security software I downloaded. (Double-clicking doesn't work, nor does the "open" menu option.) I was originally told to remove the Norton security software from my PC to get McAfee to work -- which I've done -- but the download still won't open. Once I received a message saying the download is "not a valid Win32 document." Can anyone please help me?
To be more specific, the "DMsetup" download was originally listed as "cancelled" in the download list. I clicked on the appropriate button to complete the download, but I am currently being prohibited from opening the file, either due to a virus or another program.
Hi jtr115,
Could you please provide certain information such as ;
What is the operating system of the computer ?
What is the version of Internet explorer ? (Open IE - Click help - Click about internet explorer )
How old is the computer ?
Do we receive any spyware/virus pop ups in the computer ?
Regards,
Dinesh K
McAfee Online Community Moderator
Actually, I found another Norton file which originally had not been deleted. I went ahead and removed that and rebooted, so the McAfee download worked perfectly.
Glad to hear that worked for you.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: