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asteberg
Former Member
Message 1 of 6

Unable to install McAfee Internet Security

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Hi,

I'm trying to install McAfee Internet Security from my account. I have a subscription for three computers, trying to install the third one now. The two previous ones have not been any problem, but it was quite a while since they were installed (a year or so).

However, I'm getting an error message, exactly as described in this archived discussion: https://community.mcafee.com/message/145083?tstart=12

The computer is a HP Pavilion dm1 Notebook running Window 7 Home Premium 32-bit.

I'd appreciate any help, as the previously mentioned discussion did not lead anywhere.

Kind regards,

Asteberg

1 Solution

Accepted Solutions
Dinz
Former Member
Message 2 of 6

Re: Unable to install McAfee Internet Security

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Hi Asteberg,

Please try the below steps nad let us know if you still have issues in downloading McAfee programs.

1. Run the McAfee Removal Tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Reboot the computer, make sure Internet Explorer is your default browser

3. Run the Pre-Install tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

4. If required reboot the computer in Safe Mode with Networking and re-try the installation

If you still encounter same error, please click on Start - click on Run and type : cmd

From the options that pops up , please Right click on cmd and select run as Administrator

In the command prompt window - type ping download.mcafee.com and press enter

Let us know if you receive a vaild reply from the site or is it any error message or the numbers : 127.0.0.1 !!!!

Regards,

View solution in original post

5 Replies
Dinz
Former Member
Message 2 of 6

Re: Unable to install McAfee Internet Security

Jump to solution

Hi Asteberg,

Please try the below steps nad let us know if you still have issues in downloading McAfee programs.

1. Run the McAfee Removal Tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Reboot the computer, make sure Internet Explorer is your default browser

3. Run the Pre-Install tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

4. If required reboot the computer in Safe Mode with Networking and re-try the installation

If you still encounter same error, please click on Start - click on Run and type : cmd

From the options that pops up , please Right click on cmd and select run as Administrator

In the command prompt window - type ping download.mcafee.com and press enter

Let us know if you receive a vaild reply from the site or is it any error message or the numbers : 127.0.0.1 !!!!

Regards,

asteberg
Former Member
Message 3 of 6

Re: Unable to install McAfee Internet Security

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Hi Dinesh,

Thank you for your answer. After performing steps 1-3 I ran the installation file again, and it worked! I think that yesterday I might not have had IE as default browser (ran through Chrome) but using IE as default the installation completed successfully. Thanks again! 🙂

Kind regards,

Asteberg

Dinz
Former Member
Message 4 of 6

Re: Unable to install McAfee Internet Security

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Happy to Help 

tripodzid
Former Member
Message 5 of 6

Re: Unable to install McAfee Internet Security

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I am just thinking. Why does IE needs to be your default browser if you have to troubleshoot something with McAfee? Is it really a must? Thanks in advance..

Dinz
Former Member
Message 6 of 6

Re: Unable to install McAfee Internet Security

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Hello tripodzid,

That’s an integral part of our troubleshooting , just because McAfee relies upon Internet explorer for its display settings and any issues with Internet explorer might cause issues with your McAfee security products .

Thanks,

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