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asteberg
Level 7
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Message 1 of 6

Unable to install McAfee Internet Security

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Hi,

I'm trying to install McAfee Internet Security from my account. I have a subscription for three computers, trying to install the third one now. The two previous ones have not been any problem, but it was quite a while since they were installed (a year or so).

However, I'm getting an error message, exactly as described in this archived discussion: https://community.mcafee.com/message/145083?tstart=12

The computer is a HP Pavilion dm1 Notebook running Window 7 Home Premium 32-bit.

I'd appreciate any help, as the previously mentioned discussion did not lead anywhere.

Kind regards,

Asteberg

1 Solution

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Dinz
Level 16
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Message 2 of 6

Re: Unable to install McAfee Internet Security

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Hi Asteberg,

Please try the below steps nad let us know if you still have issues in downloading McAfee programs.

1. Run the McAfee Removal Tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Reboot the computer, make sure Internet Explorer is your default browser

3. Run the Pre-Install tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

4. If required reboot the computer in Safe Mode with Networking and re-try the installation

If you still encounter same error, please click on Start - click on Run and type : cmd

From the options that pops up , please Right click on cmd and select run as Administrator

In the command prompt window - type ping download.mcafee.com and press enter

Let us know if you receive a vaild reply from the site or is it any error message or the numbers : 127.0.0.1 !!!!

Regards,

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5 Replies
Dinz
Level 16
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Message 2 of 6

Re: Unable to install McAfee Internet Security

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Hi Asteberg,

Please try the below steps nad let us know if you still have issues in downloading McAfee programs.

1. Run the McAfee Removal Tool (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Reboot the computer, make sure Internet Explorer is your default browser

3. Run the Pre-Install tool http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

4. If required reboot the computer in Safe Mode with Networking and re-try the installation

If you still encounter same error, please click on Start - click on Run and type : cmd

From the options that pops up , please Right click on cmd and select run as Administrator

In the command prompt window - type ping download.mcafee.com and press enter

Let us know if you receive a vaild reply from the site or is it any error message or the numbers : 127.0.0.1 !!!!

Regards,

View solution in original post

asteberg
Level 7
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Message 3 of 6

Re: Unable to install McAfee Internet Security

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Hi Dinesh,

Thank you for your answer. After performing steps 1-3 I ran the installation file again, and it worked! I think that yesterday I might not have had IE as default browser (ran through Chrome) but using IE as default the installation completed successfully. Thanks again! :)

Kind regards,

Asteberg

Dinz
Level 16
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Message 4 of 6

Re: Unable to install McAfee Internet Security

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Happy to Help 

Re: Unable to install McAfee Internet Security

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I am just thinking. Why does IE needs to be your default browser if you have to troubleshoot something with McAfee? Is it really a must? Thanks in advance..

Dinz
Level 16
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Message 6 of 6

Re: Unable to install McAfee Internet Security

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Hello tripodzid,

That’s an integral part of our troubleshooting , just because McAfee relies upon Internet explorer for its display settings and any issues with Internet explorer might cause issues with your McAfee security products .

Thanks,

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