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iamsarang
Level 7
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Message 1 of 11

Trouble activating Antivirus Plus 2012

Hello,

I have Windows 7 running on my system. I had installed Mcafee Antivirus Plus 2011 on my system.

But to renew the subscription I bought the CD from source other than Mcafee and installed it after uninstalling the first one.

But now the new product is not getting activated, giving error that mcafee is unable to activate.

Please help..

Thanks in advance.

10 Replies
Dinz
Level 16
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Message 2 of 11

Re: Trouble activating Antivirus Plus 2012

JHi Sarang,

Please follow the below steps and then try activating your McAfee programs .

  1. Click the Windows Button and type cmd.exe into the search bar.
  2. Right-click cmd.exe in the search list, and select Run as Administrator.
  3. Type the following text, then press ENTER:

    c:\program files\mcafee\msc\mcoemmgr.exe /regserver
     
  4. Right-click the M icon in your taskbar and select either Activate, Activate Now, Register, or Register Now.
  5. Follow the instructions.

If you still encounter any issues while activating please provide us with a screen sht of the error message .

Regards,

iamsarang
Level 7
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Message 3 of 11

Re: Trouble activating Antivirus Plus 2012

Thank you Sir for your reply, I did the steps as mentioned by you. But nothinghas happened I am getting the same reply and the softwre is not getting activated.

I am attaching the screenshot of the error I receive during the activation process as asked by you.

Please reply.error.jpg

Dinz
Level 16
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Message 4 of 11

Re: Trouble activating Antivirus Plus 2012

Hi Sarang,

There should be some issues with the subs installed on the PC contacting McAfee servers for activation . Sorry for the inconvenience caused with the activation , Can you please click on Useful links at top of this page and then click on Technical support , contact our chat tech so that they help you activate your subscriptions .

Regards,

iamsarang
Level 7
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Message 5 of 11

Re: Trouble activating Antivirus Plus 2012

Thank you, sir the chat tech assistant solved my issue now my package is activated.

Thanks for supporting and adressing my problem.

Whish you a Happy New Year.

saloni88
Level 7
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Message 6 of 11

Re: Trouble activating Antivirus Plus 2012

Hi!

I'm facing the same problem mentioned above. I paid someone to activate/install the anti virus from the CD, but am unable to activate. The subscription tab says I need to activate by 25th, which is tomorrow so I'm very worried. Have spent many hours trying to fix it but nothing works. I even tried the cmd.exe procedure but it says "c:\program" is not valid or something. Please revert ASAP and help! Have tried the tech chat thing but that didnt happen either - maybe because there is no "india" on that list!

mcafee activation issue.png

knsingh
Level 9
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Message 7 of 11

Re: Trouble activating Antivirus Plus 2012

Hi Saloni,

This issue requires some more assistance through McAfee Customer Service/Technical Support in order to diagnose the issue further. Please click on Useful links at the top of this page and click on Customer Service/Technical Support and get connected to our chat technicians, so that they diagnose the issue and help you to resolve your issue.

Regards,

Kriz

saloni88
Level 7
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Message 8 of 11

Re: Trouble activating Antivirus Plus 2012

As I've mentioned the chat is not working.

Re: Trouble activating Antivirus Plus 2012

Even the phone call link path?

http://service.mcafee.com/faqdocument.aspx?id=TS101274

India number should be there

Message was edited by: Peacekeeper on 25/09/12 6:37:55 AM

Re: Trouble activating Antivirus Plus 2012

Actually it's not there but is listed here:  http://service.mcafee.com/faq/country.html

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