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boyandin
Level 7
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Message 1 of 11

Total Protection's version

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Hello,

How could I find the version of McAffee Total Protection 20111 installed on my system?

Looks like there's no information and/or 'About' page.

The OS is Windows XP SP2.

Thanks.

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jaymfe
Level 12
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Message 2 of 11

Re: Total Protection's version

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Please open McAfee and click on Navigation (Right top) >> About and let me know the version of SecurityCenter.

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jaymfe
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Message 2 of 11

Re: Total Protection's version

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Please open McAfee and click on Navigation (Right top) >> About and let me know the version of SecurityCenter.

JaiPrakash
Level 12
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Message 3 of 11

Re: Total Protection's version

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Hi,

If you are using McAfee 2011 Product, then you should be able to see the “About” button on the top right of the McAfee Security center as Shown below:

ABOUT - Emerald.JPG

Also if you are unable to see any version details then try to run McAfee Virtual Technician (MVT) this is an automated self-healing tool that can diagnose and fix many problems related to your McAfee product.

You can download and run McAfee Virtual Technician (MVT) from mvt.mcafee.com.

Clicking the "Diagnostic Details" once after running the MVT also shows the Version Details of the Product.

Also kindly update us with the Session ID.

Session ID.bmp

Re: Total Protection's version

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Your XP needs upgrading to be current, there is help with SP3 installation here:  https://community.mcafee.com/thread/2007

boyandin
Level 7
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Message 5 of 11

Re: Total Protection's version

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Your XP needs upgrading to be current, there is help with SP3 installation here

I am testing the MTP behaviour in WIndows XP SP2, so I deliberately do not upgrade.

boyandin
Level 7
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Message 6 of 11

Re: Total Protection's version

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2 Jayadeep NR :Thank you, that's the answer. The version I was interested in knowing:

McAfee security center 10.5, build 10.5.227

McAfee Personal Firewall 11.5, build 11.5.141

2 JaiPrakash :alas, there's no 'About' link on the MTP version pop-up window of the above version. Thanks.

Re: Total Protection's version

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boyandin wrote:

Your XP needs upgrading to be current, there is help with SP3 installation here

I am testing the MTP behaviour in WIndows XP SP2, so I deliberately do not upgrade.

Then I should point out that Microsoft support for XP SP2 ran out last July,  so did McAfee's as far as providing support to an out-of-date system.

https://community.mcafee.com/docs/DOC-1315

It's your call of course.   But to stay secure and in support I suggest you upgrade to SP3 a,s,a,p.


Message was edited by: Ex_Brit on 13/04/11 4:42:20 EDT AM
boyandin
Level 7
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Message 8 of 11

Re: Total Protection's version

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Thanks for the notification.

However, I am performing a test of miscellaneous Internte Suites on a XP SP2, this is my task.

If/when I have a support question about McAfee Total Protection running on a Windows XP, I will make sure first the system matches the minimal stated criteria.

I have also noted that MTP implies SP3 is installed.

Re: Total Protection's version

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Ah OK, then good luck.  ;)

jaymfe
Level 12
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Message 10 of 11

Re: Total Protection's version

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Okay Boyandin,

It seems that McAfee 2011 is not yet available in your region and currently 2010 product Is installed on your computer.

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