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losthunter
Level 7
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Message 1 of 13

Total Protection 2013 invalid code.

We just bought McAfee Total Protection 2013 for 3-Users last night to replace our old McAfee Anti-Virus Plus(which expired).

I've followed the uninstall process recommended by this site to get rid of the old program (uninstalling,running the cleanup program,then restarting).

I've installed the new one, again following the process, and at the Step 1 of 2: Enter Your Product Key, I keep getting "You've entered an invalid product key.Please try again.".

I have tried using the enter cd code page on the McAfee site as well and it either comes up with invalid or something like "We are having trouble with our site please try again later"

I don't know what else to do as I don't feel comfortable calling the help line and every post I see about this problem doesn't have a solution listed.

We NEED to have this fixed quickly since we can't afford to loose another $50-60 to buy another program.

The problem needs to be fixed before the subscription time lapses on 3/16.

Some fast help would be greatly appreciated.

12 Replies

Re: Total Protection 2013 invalid code.

Customer Service will help by phone or online chat.

http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1

losthunter
Level 7
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Message 3 of 13

Re: Total Protection 2013 invalid code.

I just spent over 30 minutes with the customer service online chat,I had the service operator take over.They said that the issue was fixed and to please uninstall then reinstall. I did.

It still says that the product key code is "invalid".

I don't know what to do now.I'm getting really frustrated.

Re: Total Protection 2013 invalid code.

Then contact technical Support not Customer Service and ask them to escalate the issue.  Sorry it's the weekend and there's nobody around here to ask.

losthunter
Level 7
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Message 5 of 13

Re: Total Protection 2013 invalid code.

Sorry, I meant Technical Support.I didn't notice I put customer service until after I posted.They didn't seem to help much since it didn't work.

For some reason it now says:

  • Protection is available with McAfee Total Protection – Trial Subscription
  • Expires: 3/1/2014

But it's only available on one pc and not even the ones that are in use (they have the expired AntiVirus Plus listed)

It's not like I can return the stupid program to get something else,not after I've already scratched the back for the non-working code.

Re: Total Protection 2013 invalid code.

I'm afraid I don't understand that either.  All I can do is send an email to my support contact.   I have no idea if they are on duty but at least I will try.

losthunter
Level 7
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Message 7 of 13

Re: Total Protection 2013 invalid code.

Thank you for trying. This has been the most problems I've ever had with a McAfee product and I have been a loyal user for 5 years.

Re: Total Protection 2013 invalid code.

Hopefully so someone will add their idea here.  I've never dealt with a registration key with my account.

karthiks
Level 12
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Message 9 of 13

Re: Total Protection 2013 invalid code.

Losthunter,

See my post HERE and check if you are able to fix the issue

karthiks
Level 12
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Message 10 of 13

Re: Total Protection 2013 invalid code.

Losthunter,

Check if my above post resolves the issue, if not please login to McAfee account HERE and login with your email address & password. Check if you have the new product 3-User McAfee Total Protection expires 03/01/2014, the one you purchased recently. If available follow the below instructions and reinstall the McAfee. I checked our database it seems the 3-User McAfee Total Protection expires 03/01/2014 already activated so download and install it to get this issue fixed.

Run McAfee removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Restart the machine

Click HERE login and install the McAfee

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