cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PaulH2
Level 7
Report Inappropriate Content
Message 1 of 2

Support not available

I have been trying for days to contact customer support via the website. All links to custome support lead to blank pages. From looking at this forum, this problem is widespread and has been going on for a long time. Some of the 'solutions' offered -- uninstalling and reinstalling, etc. -- are just time-wasting. The alternative links offered lead to equally blank pages. Surely someone in McAfee has sufficient technical ability to fix this simple problem, which is not shared by any other tech company. Confidence in McAfee is dwindling. Please fix this problem or offer a working alternative.

1 Reply
GaneshR
Moderator
Moderator
Report Inappropriate Content
Message 2 of 2

Re: Support not available

Hi @PaulH2 

Greetings from McAfee!!

Sorry for the inconvenience caused. This seems to possible certificate issue. Please try with below steps and check for the same.

  • Open McAfee support website
  • Export certificate and import the same from advanced settings in default browser.
  • Add certificate under trusted publishers.
  • Restart browser and check for the same.

Under Internet explorer follow this steps

  • Add McAfee.com under compatibility view settings.
  • goto internet options>advanced>security settings.
  • Uncheck publisher and server certificate revocation.
  • Uncheck SSL and TLS values.

Now restart the browser and try accessing McAfee website. If this steps worked, then you should be able to access McAfee support page.

Regards

Ganesh Raju R

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community