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thehighpriestes
Contributor III
Message 1 of 4
‎08-17-2021 09:02 PM

Secure Home Internet

I have installed on my mobile your the McAfee App Secure Home Internet. However it isn’t detecting the router.

 l have clicked the troubleshooting button but everything makes no sense! Can anyone help? This is so bloody frustrating! 

CFE932E0-BF3A-43CD-85BF-BCAB4A4B96A3.png

9E699418-F824-49A1-9F24-4465761E619B.jpeg

 

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3 Replies
sivasubramanian
Moderator
Moderator
Message 2 of 4
‎08-18-2021 12:35 AM

Re: Secure Home Internet

@thehighpriestes 

Sorry for the inconvenience caused. Please let us know that from where you have purchased the router and kindly share whether your router has secure home platform has inbuilt.

Regards
Siva N

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thehighpriestes
Contributor III
Message 3 of 4
‎08-18-2021 02:13 PM

Re: Secure Home Internet

Siva
I have a router from Optus, l am not sure about you mean by has secure home platform has inbuilt? Sorry, but your reply doesn’t help me as l don’t understand what it is you’re trying to say. 🤷🏻‍:female_sign:
I have the app as you can see from the screenshot however it doesn’t appear to connect to the modem or router, and hitting troubleshoot on the app shows absolutely no troubleshooting steps to take, just unrelated jargon.
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karthikeyan_J
McAfee Retired
McAfee Retired
Message 4 of 4
‎08-18-2021 02:48 PM

Re: Secure Home Internet

Hi @thehighpriestes 

We are truly sorry for the inconvenience.

McAfee Secure Home Internet application will only work on specific ARRIS router models. Optus Wi-Fi Secure is always on protection and you can do most of the tasks with Optus @Home application. Please let us know the action you would like to perform, so that we can help you accordingly.

Thanks,
Karthikeyan J

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