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bagus
Contributor
Message 1 of 3
‎02-15-2022 05:10 AM

Requesting a refund

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Hello,

I want to request a refund due to an unexpected – and expensive – Auto-renewal because I hadn't deactivated the McAfee product subscription in time.

Contacting the customer service via phone doesn’t work for me. I have cancelled my subscription, but it doesn't change anything since my payment has already been charged.

Since it says I can request a refund up to 60 days past the payment, I am doing just that now. Please confirm - ASAP - that you at McAfee have seen this message!

Thanks,
G

2 people had this problem.
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1 Solution

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Edward_Franso
Moderator
Moderator
Message 3 of 3
‎02-16-2022 02:16 AM

Re: Requesting a refund

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Hi @bagus 

 

Greetings from McAfee.

 

As we discussed on Email , we have initiated the refund from our end.

Regards,

Edward Franso

 

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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2 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 3
‎02-15-2022 05:44 AM

Re: Requesting a refund

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Hi @bagus 

 

Greetings from McAfee.

 

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the refund.

 

Regards,

Edward Franso

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Edward_Franso
Moderator
Moderator
Message 3 of 3
‎02-16-2022 02:16 AM

Re: Requesting a refund

Jump to solution

Hi @bagus 

 

Greetings from McAfee.

 

As we discussed on Email , we have initiated the refund from our end.

Regards,

Edward Franso

 

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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Reply
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* Important Terms and Offer Details:

  Subscription, Free Trial, Pricing and Automatic Renewal Terms:

  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
  • Unless otherwise stated, if a savings amount is shown, it describes the difference between the introductory first term price (available only to customers without an existing McAfee subscription) and the renewal subscription price (e.g., first term price vs. each year thereafter).
  • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
  • You can cancel your subscription or change your auto-renewal settings any time after purchase from your My Account page. To learn more, click here.
  • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year terms or longer).
  • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.
  • Free Trial Terms: At the end of your trial period you will be charged $39.99 for the first term. After the first term, you will be automatically renewed at the renewal price (currently $124.99/yr). We will charge you 7-days before renewal. You can cancel at any time before you are charged. ​

 **Free Benefits With Auto-Renewal:

  • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
  • Virus Protection Pledge (VPP): If we cannot remove a virus from your supported device we’ll refund you the amount you paid for your current term subscription.  The refund does not apply to any damage or loss caused by a virus.  You are responsible for backing up your data to prevent data loss. See terms here: mcafee.com/pledge.
  • Safe Connect VPN:  You will receive free, unlimited access to our VPN wireless on supported devices. Users not on auto-renewal have access to 500 MB/month of bandwidth.

   ‡Additional Terms Specific to Identity Monitoring Service:

  • Eligibility: McAfee® Identity Monitoring Service Essentials is available within active McAfee Total Protection and McAfee LiveSafe subscriptions with identity monitoring for up to 10 unique emails. Phone number monitoring is enabled upon activation of Automatic Renewal. Not all identity monitoring elements are available in all countries. See Product Terms of Service for more information. 
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